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coaching.........empowering you
Communiction is key to everything we do, reading , talking, learning every second of the day. But are we ever taught to listen. We are taught to read and write at school, but not to listen.
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the art of communication
Next time you feel an argument brewing. step back and think. Why is this starting, have I misheard what someone is saying?
Am I being too stubborn to admit they are right? arguing is valuable time wasted !!
Do I really want to continue this conversation?
Have I taken on board how they are feeling right now?
Probabley not !! Well if your not sure take time out. Simply say "Its not a good time to discuss this can we come back to this topic or talk about it tomorrow"
Hindsight is a wonderful thing - it allows us to reflect and perhaps take time to interpret the conversation in greater detail. Ensuring that our response is calm and where necessary constructive if providing criticism. Layer the feedback with some good too !!
If you want to know more about your language patterns and communicational styles , contact smartcoaching to find out more about your own personal style.
People fall into one of 3 main categories Visual , Kinesthetic or auditory.
A visual person like myself when buying goods has to see the products on offer , if someone trys to cold call me and describe a product I have difficulty in retaining the information they provide - You will often hear people say " can you send me some information or a brochure in the post" this is not to avoid the sale , but because they genuinely want to see whats on offer !!
Can you picture these people -- no pun intended.
They will use words like I see what you mean, the picture is clear now, I like what your showing me.
An auditory person will often talk faster than most and be happy talking to anyone anytime of the day or night. They are not too turned on by pictures, but like to hear about goods or services on offer. They want reassurance that what they hear "sounds good to them" . They will often say things like "I hear what your saying " " that rings a bell" "I can like the sound of that"
A kinesthetic person, likes to touch things, they often talk quitely and more slowly than the other people. They will like to feel how good an item of clothing is or will often make decisions on gut feeling because it just feels right to do so. They will have lots of empathy for others and often wont like conflict as it doesnt fit well with their calm nature.
Good communicational skills will mean that the sender is an effective communicator who will establish credibility by knowing about their subject matter. If they fail to understand who they are communicating with, they will fail to be understood.
The message - written, oral or nonverbal communications are affected by the senders tone, validity of the argument,what is communicated and whats not, and their style of communicating.
Channel also pays an important part in effective communicating - as messages are conveyed verbally, face to face, over the phone or on video conference or pictures.
Keep in mind that the receiver - your audience will also enter into the process wit ideas and feelings that will influence their understanding of your message and response.
To be a successful communicator, you should therefore consider these before delivering your message!! Pay close attention to the feedback from your audience as its crucial that you ensure they understood your message.
We can teach you how to adopt your style to suit that of others, this builds greater rapport and enhances the communication process as outlined above.
So lets start communicating - either by phone or email.
We look forward to hearing from you.
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